How Long Does it Take for SASSA to Approve an Application?
According to Statistics South Africa, the unemployment rate in the first quarter of 2025 sits at 32.9 percent. That’s 8.2 million people without jobs, and nearly half of the youth are unemployed.
With so many households depending on grants to make it through the month, the big question is: how long does SASSA really take to approve an application?
How Long Does it Take for SASSA to Approve an Application?
SASSA says most grant applications are processed within 90 days. This includes the Social Relief of Distress (SRD) grant, the child support grant, the disability grant, and the older person’s grant.
Ninety days is the official line, but in reality, it can be quicker or it can drag on a bit longer. The reason?
Every application is different. If your details are correct and documents are complete, you might be lucky and get approved sooner. But if there’s missing information or high demand, it can take longer.
Why Delays Happen?
When you’re waiting for a grant, every week feels long. But knowing what slows things down can help you avoid the wait.
Incorrect or Missing Information
A wrong ID number, outdated phone number, or a mismatch between your bank account and your ID can stop everything until it’s fixed.
Busy Periods
Whenever unemployment rises or a new grant is announced, SASSA gets flooded with applications. Processing times naturally slow during these peaks.
Verification Checks
Your details are checked with the Department of Home Affairs for ID and citizenship, SARS for income, and the National Treasury to make sure you’re not already receiving another grant. If something doesn’t match, SASSA puts your application on hold until it’s resolved.
Missing Documents
If proof of residence, income details, or other supporting papers aren’t submitted, your application won’t move forward.
Banking Issues
If your bank account details don’t match your name on the ID, the payment can’t be approved.
System Problems
Occasionally, SASSA’s online portal or internal systems experience technical issues, which can cause delays.
What to do If You’ve Been Waiting More Than 90 Days?
At that point, it’s time to take action instead of just waiting.
Check Your Status Online
Go to the official SASSA SRD website and enter your ID number and cellphone number to see the latest update.
Call the Helpline
The toll-free number is 0800 60 10 11. Have your ID ready so they can look up your application quickly.
Fix Any Errors
Correct any wrong information, especially your banking or contact details. You can do this online or at your nearest SASSA office.
Send Missing Documents Quickly
If SASSA requests extra proof, send it as soon as possible.
Follow Up Regularly
Check at least once a week so you don’t miss updates or requests.
How the SASSA Application Process Works?
Knowing the steps SASSA takes can help you understand where delays might happen.
Step 1: Apply
You can apply online via the SASSA SRD website, on WhatsApp through the official number, or in person at a branch.
Step 2: First Check
They look at your application to make sure it’s complete and you meet the basic requirements.
Step 3: Verification
Your details are matched with Home Affairs, SARS, banks, and other grant records to confirm eligibility.
Step 4: Decision
You’ll get an SMS or email telling you if you’re approved or declined. If declined, you’ll be told why and how to appeal.
Step 5: Payment
Once approved, your payment is made through your chosen method — bank account, cash send, or collection at the South African Post Office. You’ll get an SMS when it’s ready.
A Tip to Save Time
According to SASSA, the most common avoidable delay is wrong banking information. Many people wait months because of small errors like a misspelled name or an outdated account. Checking your details before you apply can save weeks.
Key Takeaway
Most SASSA applications are approved within 90 days, but delays happen for many reasons. Keeping your details correct, responding fast to requests, and checking your status regularly can make the wait shorter.
